Scott

The entropy of life did something to them.

Jack

They come to my office and behave completely differently. So, rather than replacing one’s existing insights about relationships, how does your AI system provide education so that the human becomes better at building the relationship. Rather than just using AI as a crutch?

Scott

This is Critically important. AI needs to be training wheels. The AI oversimplified. It helps you so you can better relate to other people. It’s nice that AI can provide an augmentation. It can help you be even better when you use it. Specifically, we have your concerns in mind, Jack, as we have built and organized our system and created our output. So, we offer the following: here is our advice, in the context of this conversation.” We take into consideration the time-commitment level. The advice being delivered is very much aligned with motivational interviewing. We provide established stuff but take into account their commitment level Their level is here. Their desire level is here. They are being this logical or not, et cetera. So, our advice operates in very real time. And then we are strategically combining this with permanent quotes–sort of a long-term psychographic profile. So now the next set of insights you’re getting is about that profile. The person then acts strategically in determining what to do given this information. Underneath that is an understanding of why and how to work with this person. It is about understanding this person better. Here’s how they are. Here’s what to do. Here’s what to take away and understand regarding this person’s patterns. We build our AI to work this way. I want to provide an answer to their inquiry about what’s in it for me. I’m giving them a spoonful of sugar. But then I want to make sure that our work translates into an ongoing deeper understanding.

Jack

So, Scott, part of the fun I get in clinical practice is trying to figure this out. For sure. I’ll make a joke. I tend to use humor a lot in my clinical interactions. And then I gauge the response. And what about the 400 facial movements? I think I can detect 350 of them. And I’m pretty good at seeing somebody’s response, even if their words are different than their body. I really like to figure that out. And what that does is provide me with the one-on-one unique nuance. It is nuanced because this human being is different from the next human who is different from the next human.

Scott

Because there aren’t 16 kinds of people like Myers-Briggs says. Or the nine types of the Enneagram. There are many more types.

Jack

There’s more nuance. In fact, each individual is absolutely unique.  I like sorting that out because I think that ultimately this individual understanding is what makes the relationship trustworthy.

Scott

And authentic.