August 5, 2026 Salus Health Care Forum

Jeremy

Yeah. And the music of a hospital is a bunch of alarms going off. It’s not exactly calming.

It’s for the other purpose, right? We’re all overstimulated to the point where we dampen and don’t even listen anymore. If you’ve been in an environment like the ICU, it tends to just make noise all the time. Which keeps people awake so they can’t sleep and become psychotic. And a lot of other stuff happens because of that. A lot of beds to keep them asleep. It’s like, welcome to the inhospitable hospital.

Mark

Just to add to what Jack was saying. There was a study in probably the early 90s for anesthesia. We have like two dozen monitor sounds. And they wondered which were the crucial versus relatively optional. But the crucial one was that everybody literally 100% picked up on was a disconnect between the anesthesia machine and the endotracheal tube. Everyone got that one. There were a lot of others that took time. But really being able to identify those essential, crucial things. And that kind of fits into leadership and mastery and delegation. And knowing what’s essential and what can be more of a team effort.

Gay

First, I want to say thank you all. As a psychologist, I love these types of exercises because it really forces us to go get out of our busy brain and go within and listen to our heart and intention. I think for me, what comes up as a purpose is something that’s been a theme all along in my life. However, it just seems to have fully emerged later in life as I mature. It is to help people reach past their limiting belief systems about who they can be, who they are, what kind of impact they can make, what kind of change they can be for their own world, as well as the world around them.

And it’s a little similar to what Bill is saying about having a voice, but really being able to act into action as opposed to just have fantasy about what might be. And so I hope that that’s the kind of person that I am. That’s something that I’ve always wanted to do in terms of impacting others. And having the opportunity to be on this team really helps me do it in a different forum. I’ve done groups before, obviously, in my profession, (45:45) but this is a way in which it’s much richer. I don’t even know how to put words into it, but it’s much richer.

Bill B

One of the privileges Gay and I have, which you don’t have in health care, is running a graduate school and hosting something called graduation. And one of the things we did was not to have outside speakers. We had the students themselves at their graduation talk about what had occurred. And with their own voice. So, here’s what you guys need to do in health care. You need to have graduation ceremonies. I had a little bit of one because I ended up having prostate cancer and went in for radiation. They had the bell. So, when my radiation was up, I rang the bell. But in this setting, they also said, “share a little bit, Bill, about what was this experience like for you”. And the staff clustered around. And so, in some sense, I had my own little graduation and I was a short term speaker. I think that was helpful to the people to hear their patients say something about what differences made. And what procedures I particularly appreciated, I think, was feedback to them. So, you all need to have graduation ceremonies in your hospitals.